Your Privacy when Using Nokia digital health Products and Services
The Products and Services are composed of various software applications (including mobile applications, web Applications, Product software), cloud based Services and “smart” Products that gather, store and process data to provide you insights and Services to help you lead a healthier life.
What information do we collect and when?
Identity data means the data which can directly identify you. They include, among others, your email address, birth date, name, surname, phone number, delivery address, IP address, videos and pictures of you.
Activity data means data which correspond to a measurement of your physical/sports activities. They include, among others and depending on your Product, your number of steps, distance travelled, number of swimming strokes, number of calories burned, type of activity, level of activity, sport session time.
Body metrics data means data which correspond to an accurate measurement of your physical features and your body activity. They include, among others and depending on your Product, your weight, muscle, fat, hearth rate, breathing rate, blood pressure.
Environmental data means data which correspond to your environment or surroundings. They include, among others and depending on your Product, noise level, light level, temperature level, CO2 concentration.
Cookies – technical features mean data, not directly identifying you, which allows you to use our Products and Services and allow us to improve your personal experience. They are, among others, your Wi-Fi network, technical logs, date of Product activation, battery measurement, manufacturing ID, debug technical information.
When you create a Nokia health account
Here is the Personal data that you may communicate to us in the creation of an Nokia health account:
When you use our applications
Certain Personal data are communicated to us when you download, install, and use features of the application and the web application. This is the case when you set an alarm, share information, measure steps, respond to questionnaires, fill in a field in the Application, etc. It is also through the application that your Personal data is communicated to us when you install and synchronize your Product. Also, through the application you may activate certain optional features such as geolocation through your telephone. All your Personal data collected when using our applications will be under your Nokia health account.
Here is the Personal data that you may communicate to us by using our applications:
When you contact our customer support
Here is the Personal data that you may communicate to us by using our Products and Services:
When you connect your Nokia health account to a partner
Here is the Personal data that you may communicate to us by connecting data from a partner to your Nokia health account:
When you contact our customer support
Here is the Personal data that you may communicate to us by contacting our customer support department:
How do we use your Personal data
We undertake not to sell your Personal data without your prior consent. At Nokia, protecting the privacy of our users is of utmost importance. We firmly believe that data can serve the collective interest when de-identified and that the insights provided by our Products and Services may allow you to make informed choices and sustainable changes.
Providing Products and Services
- Personal data processed by Nokia digital health Products and Services may be displayed on the application allowing you to access to you Nokia health account. Personal data may be indicated as raw data (number of steps, weight, etc.), or as a result of a specific processing (heart rate, respiration, movement which produces your sleep patterns, etc.).
Developing and managing Products and Services
- Your Personal data are used to improve our Products and Services, ensure the availability of our platform and improve the user experience. Also, in accordance with Internet standards, we retain a record of operations conducted in log form and we always work with de-identified data unless you have granted us your consent.
Communicating with you
- When you contact our customer support department to resolve a problem that you have reported, our team members may be required to process your Personal data to help you.
Marketing, advertising and making recommendations
- Your Personal data may be used to offer surveys, competitions, discount coupons or events in which you are free to participate. The same medium shall also be used to provide you information on our Products, such as new features, sales offers from Nokia or our partners, or to announce new Products.
For how long do we retain your Personal data?
Apart from where the law stipulates a specific period, we retain your Personal data for a period not exceeding the period required for the purposes for which it was collected and processed. As for the Personal data under you Nokia health account, we retain until the account deletion.
Where are your Personal data kept?
Unless otherwise required by your local laws, Your Personal data is stored within the European Union and is subject to regulations that guarantee a high level of protection for your Personal data.
Furthermore, certain technical constraints (notably the video stream) dictate that we process certain Personal data closer to you. Data will thus be stored and processed as follows:
North America: United States
South America: Brazil
- Australia: Australia
How can you contact us?
Nokia Technologies Oy of Karaportti 4, 02610 Espoo, Finland is the controller of your Personal data. In matters pertaining to Nokia’s privacy practices you may want to contact us through our customer support department or at:
Nokia Technologies - Privacy officer
FI-00045 Nokia Group
Updated on 20 Jun 2017.
Versions: 20 Jun 2017 .
These conditions are valid from July 20, 2017. Click here to see the previously applicable conditions.